About us

Who We Are

We are a local Wireless Internet Service Provider, offering Uncapped, Unshaped and Unthrottled internet to both the private sector as well as the business sector. Our clients can use all the data they want, without any penalties. We have no Fair Usage Policy (FUP) and your speed will stay the same throughout the month. Our internet is fast and reliable, where you get what you pay for.

Wi-5 Wireless is a licenced network operator with ICASA.

The Wi-5 Team

Terms and Conditions

• This application is subject to Wi-5 WIRELESS ’s Terms & Conditions available on our website and Wi-5 WIRELESS reserves the right to do a credit check on the applicants.

• All prices are subject to change. Installation cost must be paid on invoice.

• The contract will be on a month-to-month basis

Wi-5 WIRELESS reserves the right to terminate this agreement and any service provision to a customer should there be a breach of these Terms of Use, but undertakes to act reasonably in doing so.

• This service may be cancelled by the client by giving Wi-5 WIRELESS one (1) month’s written notice. This contract will remain in place until cancelled by either party.

• All equipment, excluding power supplies, carry a one year manufactures guarantee. Wi-5 WIRELESS recommends a UPS to be used on all computer equipment as well as on the Wi-5 WIRELESS radio equipment. Any maintenance outside the manufacturers guarantee is for the customer’s account.

• The client premises equipment (CPE) remains the responsibility of the client and needs to be insured by the client.

Wi-5 WIRELESS will not be liable for the maintenance of any of the client’s hardware and/or software, unless agreed to by both parties and a quoted labour price is accepted thereof.

Wi-5 WIRELESS prohibits the use of peer-to-peer (P2P) software. Failing to comply with this requirement will lead to being permanently removed from network.

• Illegal use of any networking software to bypass the standard Wi-5 WIRELESS configuration and regulation is strictly forbidden and is a criminal offence which will be prosecuted.

Wi-5 WIRELESS accepts no responsibility for network downtime or loss of any materials downloaded (eBooks, audio, video, pictures and software) using our network. Such materials may be copyrighted and use thereof without the copyright holder’s consent is illegal.

• Ensure that your antivirus protection software is up to date.

Wi-5 WIRELESS does not take any responsibility for damages to any property or equipment during the installation or maintenance of equipment on your premises.

Wi-5 WIRELESS will supply a reliable and secure best effort service to subscribers of the network.

• Subscribers are solely responsible for all actions authenticated by credentials associated with their account(s). Wi-5 WIRELESS accepts no liability for any loss of data or damage suffered by subscribers by the use of subscribers' authentication credentials.

• The customer indemnifies Wi-5 WIRELESS in respect of any damages, loss or costs or claims instituted against Wi-5 WIRELESS arising from any application or subscription to or use of the service or breach of the terms and conditions applicable to it.

• All equipment remains property of Wi-5 WIRELESS until fully paid for.

• Payments are due on or before the 7th of each month. Failure to do so will result in automated disconnection and a reconnection fee will apply.

Wi-5 WIRELESS is not responsible for the client’s internal network. Our responsibility ends at the CPE on the client’s roof.

• The Subscriber may not cede, sub-let, sell or otherwise transfer any rights they may have under these terms and conditions or which may otherwise have been obtained using the service. No reselling of the service is allowed by the subscriber.

• The Subscriber hereby agrees to not use or allow the services to be used for any improper, immoral or unlawful purpose, nor to impair or interrupt the service, and will comply with all the relevant legislation and regulations, and all instructions issued by any governmental authority or by the global network operator(s) and/or wireless service operators, regarding the use of the service.